Privacy Policy

Tramonto Boutique Hotel (the “Responsible Party”) recognises that one of its fundamental responsibilities is to ensure that it protects Personal Information entrusted to it by its customers.

This is critical for Tramonto Boutique Hotel’s reputation and for complying with its legal and regulatory obligations to protect Tramonto Boutique Hotel’s customer information. Tramonto Boutique Hotel also follows a transparent Policy to handle Personal Information of its customers.

In this Policy, Personal Information means any information that relates to a natural person – refer to “personal information” means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited. This either directly or indirectly, in combination with other information available or likely to be available with Tramonto Boutique Hotel, is capable of identifying such person (e.g., telephone number, name, address, transaction history etc.).

This Policy is in compliance with the Protection of Personal InformationAct, Act 4 of 2013)

 
APPLICABILITY

NB: The Information customers provide online is held by Tramonto Boutique Hotel’s business or third party that maintains the account.

Non-Personal Information includes the IP address of the device used to connect to Tramonto Boutique Hotel’s website along with other information such as browser details, operation system used, the name of the website,that redirected the visitor to Tramonto Boutique Hotel’s website, etc. Also, when you browse our site or receive one of our e-mails, Tramonto Boutique Hotel uses cookies and/or pixel tags to collect information and store your online preferences.

 
ACCURACY

Tramonto Boutique Hotel shall have processes in place to ensure the Personal Information residing with it is complete, accurate and current. If at any point of time, there is a reason to believe that Personal Information residing with Tramonto Boutique Hotel is incorrect, the customer should inform Tramonto Boutique Hotel in this regard. Tramonto Boutique Hotel shall correct the erroneous Information as quickly as possible.

 
PURPOSE OF COLLECTION AND USAGE OF PERSONAL INFORMATION

Tramonto Boutique Hotel shall use the Information collected to manage its business and offer an enhanced, personalised online experience on its website. Further, it shall enable Tramonto Boutique Hotel to:

  • Process applications, requests and transaction;
  • Maintain internal records as per regulatory guidelines;
  • To fulfill your order or requests for services and provide customer service;
  • To create and maintain your account;
  • To conduct auditing and monitoring of transactions and engagement;
  • To conduct marketing, personalization, and third party advertising, subject always to your right at any time to opt out of such communication. If you want to remove your contact information from all lists and newsletters, please do so in writing;
  • To protect the security and integrity of our websites, mobile services and our business, and help prevent fraud;
  • To update our operational and technical functionality;
  • To conduct research and development; or
  • To fulfill our legal functions or obligations.

 
DISCLOSURE / SHARING OF INFORMATION

Tramonto Boutique Hotel shall not disclose Personal Information of its customers without their prior consent unless such disclosure has been agreed to in a contract between Tramonto

Boutique Hotel and the customer, or where the disclosure is necessary for compliance of a legal obligation. In case Tramonto Boutique Hotel discloses the Personal Information to Third Parties they shall be bound contractually to ensure that they protect customer Personal Information in accordance with applicable laws.

The above obligations relating to sharing of Personal Information or Information shall not apply to information shared with the government mandated under the law to obtain such information or by an order under law for the time being in force. Further if any Personal Information or Information is freely available or accessible in the public domain, Tramonto Boutique Hotel shall not have any obligations regarding the same.

No specific Information about customer accounts or other personally identifiable Personal Information shall be shared with non-affiliated Third Parties unless any of the following conditions is met:

  • To help complete a transaction initiated by the customer
  • To perform support services through an outsourced business provided it conforms to the Privacy Policy of the Responsible Party
  • The customer / applicant has specifically authorised it;
  • To conform to legal requirements or comply with legal process
  • The Information is shared with Government agencies mandated under law;
  • The Information is shared with any Third Party by an order under the law;
  • Act to protect the rights, interests or property of the Responsible Party or its members or of other persons

 
SECURITY PRACTICES

The security of Personal Information is a priority and shall be ensured by maintaining physical, electronic, and procedural safeguards that meet applicable laws to protect customer information against loss, misuse, damage and unauthorised access, modifications or disclosures. Employees shall be trained in the proper handling of Personal Information. Tramonto Boutique Hotel shall continuously review and enhance its Security Policies and security measures to consistently maintain a high level of security.

 
AMENDMENTS

Tramonto Boutique Hotel shall reserve the right to change or update this policy or Practice, at any time with reasonable notice to customers on Tramonto Boutique Hotel’s website so that customers are always aware of the Information which is collected, for what purpose Tramonto Boutique Hotel uses it, and under what circumstances, if any, Tramonto Boutique Hotel may disclose it.

 
RESPONSE TO ENQUIRIES AND COMPLAINTS

Tramonto Boutique Hotel shall encourage customer enquiries, feedback and complaints which shall help it identify and improve the services provided to the customers.

 
CHANGES IN THIS POLICY

Tramonto Boutique Hotel reserves the right to amend, alter and terminate this Policy at any time.

 
CONTACT INFORMATION

If you have any questions about this Privacy Policy or you wish to update your personal information or exercise any of your data subject rights you may contact Tramonto Boutique Hotel’s Information Officer at: informationofficert@gmail.com.