Cancellation and Refund Policy
This policy applies to reservations made directly through www.tramonto.co.za and book.tramonto.co.za.
Payment
Full payment is required at the time of booking.
Cancellation conditions
Cancellation and refund conditions may differ according to the accommodation or rate option selected. Where a specific cancellation condition is displayed during the booking process, that condition will apply to the reservation.
Where no separate refundable cancellation condition is specifically displayed during the booking process, the direct online booking is regarded as non-refundable once payment has been successfully completed.
Guests should therefore review the booking details and applicable conditions carefully before making payment.
No-shows
Guests who fail to arrive for a confirmed reservation without cancelling beforehand will not be entitled to a refund.
Early departure
In the event of an early departure after check-in, the full value of the confirmed reservation remains payable. No refund will be issued for unused nights.
Changes to reservations
Requests to change booking dates or accommodation are subject to availability and approval by Tramonto Boutique Hotel. A change may result in an additional charge where the applicable room rate is higher.
Refunds
Where a refund is approved under the applicable booking conditions, the refund will be processed through the original payment method wherever possible.
Refund processing times may vary depending on PayFast, the guest’s bank and the payment method used.
Hotel cancellation
If Tramonto Boutique Hotel is unable to honour a confirmed booking and cannot provide a suitable alternative acceptable to the guest, the amount paid for the affected accommodation will be refunded.
Cancellation or amendment requests
Requests must be sent to:
bookings@tramonto.co.za
Please include the guest name, booking reference and check-in date.
A cancellation or amendment is only considered accepted once confirmation has been provided by Tramonto Boutique Hotel.